Before you visit
Frequently asked questions
Quick answers that make family visits easier.
The experience is designed mainly for early childhood, roughly ages 1–7. Open-ended play lets every child find their own way to join in.
Standard sessions last 90 minutes. The booking calendar confirms the exact duration before payment.
Yes. Children remain under their responsible adult’s supervision throughout the session. Our team is always nearby to help.
Yes. To keep the space clean, children and adults leave shoes at the door and wear socks.
Change terms are shown during checkout. If plans change, contact the team as early as possible with your booking reference.
For hygiene and allergy safety, outside food is not permitted except agreed baby or medical needs.
We want every family to feel welcome. Contact us before visiting to discuss mobility, sensory or communication needs.
Yes—and it is not an afterthought. We serve good coffee and treats so grown-ups enjoy the visit too.
Still wondering about something?
Send us a note. There is a real person on the other side.